Feedback Policy

Idea Teknoloji Cozumleri Customer Feedback Management Policy

The Customer Feedback Management Policy is an integral part of the Quality Policy pursued by Idea Teknoloji Cozumleri. The primary objective of the customer feedback management policy is to ensure that the solutions provided to the customer by Idea Teknoloji Cozumleri remain functional and to prevent customer business processes from being disrupted, and preventing any incident from causing inconvenience to the customer by resolving the incident within the appropriate time frame, in response to feedback. The management and staff at Idea Teknoloji Cozumleri view each item of feedback as an opportunity to improve their processes and services.

With this approach;

  • The company performs necessary analysis of incidents where feedback has been received to prevent their recurrence, takes precautions and
  • Programs necessary application and process improvements as well as training steps.


Idea Teknoloji Cozumleri feedback processes are carried out in accordance with international standards and company policies, and are fully compliant with the criteria listed below:

  • Transparency,
  • Traceability,
  • Information privacy,
  • Responsiveness,
  • Objectivity and
  • Customer focus

Idea Teknoloji Cozumleri customers can access the relevant units and individuals free of charge by using any of the following channels for their feedback:

Phone:

  • +90 (212) 276 56 76
  • +90 (212) 276 68 69

e-mail:

  • info@ideateknoloji.com.tr
  • efatura@ideateknoloji.com.tr
  • isd@ideateknoloji.com.tr

Web:

  • www.ideateknoloji.com.tr
  • support.ideateknoloji.com.tr